Platform features
Everything your hotel needs — in one place
hoteo connects guests with staff through a single intelligent platform. From the moment a guest scans a QR code to the moment their request is resolved — every interaction is tracked, efficient, and seamless.
Smart QR Check-In
Unique QR codes per room. Guests scan and access your branded portal instantly — no app, no friction, no front desk queue.
One-Tap Guest Requests
Pre-configured templates let guests submit requests in seconds. Towels, room service, maintenance — done without a phone call.
Staff Ticketing
Every guest request becomes a structured ticket, automatically routed to the right department with SLA timers and escalation alerts.
Menu & Room Service
A digital menu with categories and prices. Guests browse and order from their room — orders land directly on your team's console.
Spa & Attractions
Showcase spa services and local attractions. Guests book spa sessions directly — no phone call to the front desk.
Smart Offers
Personalised promotions served to guests at the right moment — based on check-in day, time of day, and stay duration.
Sentiment Shield
Auto-detect dissatisfied guests before they check out. Send recovery perks proactively and protect your reviews.
Guest Notifications
Keep guests informed at every step. Email updates when their request is resolved, so they never need to follow up.
Multi-Language & RTL
Full support for English, Hebrew, and Arabic including right-to-left layout. Every guest feels at home on your portal.
Analytics Dashboard
Track ticket volumes, response times, SLA performance, and room activity. Make data-driven decisions about your operation.
Role-Based Access
Assign granular permissions per staff member and department. Each property has fully isolated data.
Ready to see it in action?
Book a 30-minute demo and we'll walk you through the full platform live.