The guest experience platform
Guests scan.
Staff deliver.
Nothing slips.
hoteo turns every guest request into a routed, tracked ticket - starting from a QR code in the room. No app for your guests. No chaos for your team.
The Aurelia Hotel
ROOM 204 · WELCOME
Scan to check in
No app. No download.
Good evening
Room 204
How can we help,
Ohad?
Request sent
Extra pillows · Housekeeping
Dana from Housekeeping is on it
Delivered to your room
Resolved in 8 minutes
Tonight, for you
20% off the spa - today only
Staff console
LiveRoom 204 · Extra pillows
NewGuest scans the QR in their room
Trusted by our pilot partners
Your guests don’t want another app.
They want extra towels, a table at eight, and a late checkout - without picking up the phone. hoteo gives them all of it from the code on the nightstand, and gives your team a system that makes sure it happens.
One scan, and the whole hotel is in their hand.
A QR code on the nightstand opens your branded portal - menu, spa, housekeeping, concierge - in the guest's own language. No app store, no login, no front-desk queue.
- Per-room codes, tied to the stay dates
- Greets each guest by name
- Five languages with full right-to-left layout
- Works on every phone, instantly
The Aurelia Hotel
ROOM 204 · SCAN TO BEGIN
Requests become tickets that run themselves.
Every tap becomes a structured ticket, routed to the right department with an SLA timer already running. Your team sees a clean, live queue - not a ringing phone and a stack of sticky notes.
- Auto-routing by department
- SLA timers with escalation alerts
- Full event timeline on every ticket
- Guests watch progress in real time
Open tickets
LiveRoom 118
Late checkout
Room 204
Extra pillows
Room 330
Room service
The right offer, at exactly the right hour.
A spa discount on the first evening. A late-checkout upsell on the last morning. hoteo reads the stay - day, time, length - and surfaces one relevant offer, not a wall of promotions.
- Targeting by stay-day and time of day
- One featured offer on the guest home
- Links straight to spa, menu, or any URL
- Conditions evaluated in real time
First evening · 6:40 pm
20% off the spa - today only
Book nowLast morning · 8:15 am
Late checkout until 2 pm
Fix the review before it’s written.
Sentiment Shield watches every ticket against its SLA. When one runs long, the guest gets an apology automatically - and your team gets a one-click perk to make it right while they're still in the building.
- Auto-apology at 80% of SLA elapsed
- One-click recovery perks for staff
- Every perk logged on the ticket timeline
- Unhappy guests caught mid-stay, not on TripAdvisor
Room 118 · Late checkout
SLA 82%How it works
Live before your team finishes their morning coffee.
Print a QR code
Generate one per room from your dashboard. Frame it, set it on the nightstand - done.
Guests scan & ask
Your portal opens in their language. They order, book, and request in two taps.
Staff deliver on time
Each request lands with the right team, on a timer. Guests watch it happen live.
Two minutes
See it in action
Before & after
What actually changes
The old way
With hoteo
The front desk phone rings all day
Requests arrive as quiet, routed tickets
Sticky notes and radio relays
A full audit trail - timestamps, owners, outcomes
Paper menus nobody reads
Digital menu, orders straight to the kitchen
“Sorry - no English at the desk tonight”
Five languages with full RTL, day and night
Problems surface weeks later, in reviews
Sentiment Shield catches them mid-stay
< 5 min
from signup to live
5
languages, full RTL
99.9%
uptime SLA
24/7
every request tracked
From the blog
Notes for modern hoteliers
30 minutes · no slides
See hoteo live, in your browser.
A walk through the real product - guest portal, staff console, smart offers - on your screen, with your questions.
No credit card · No commitment · Cancel any time