Industry5 min read
Why QR-based hotel check-in is the future of hospitality
Phone calls and sticky notes have run hotel operations for decades. Here's why the industry is finally moving on.
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The smarter way
to run your hotel
hoteo gives your guests a seamless digital experience while giving your team the tools to deliver it — QR check-in, service requests, smart offers, PMS integration, and more. All in one platform.
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See it in action
From QR scan to resolved request — watch how hoteo transforms the guest experience in seconds.
Everything your hotel needs
From QR-powered guest access to PMS integration and AI-driven offers — hoteo covers every touchpoint of the guest journey.
Smart QR Check-In
Generate unique QR codes per room. Guests scan to instantly access your branded portal — no app, no friction.
One-Tap Guest Requests
Pre-configured templates let guests submit requests in seconds. Towels, room service, maintenance — done.
Staff Ticketing System
Route requests to the right department automatically. Track status, SLA timers, and escalations in real time.
Multi-Language & RTL
Full support for English, Hebrew, and Arabic including right-to-left layout. Your guests feel at home.
Menu & Room Service
Let guests browse your menu and order room service directly from their room — orders flow straight to your team.
Spa & Attractions
Showcase spa services and local attractions. Guests can book spa sessions without ever calling the front desk.
Smart Offers
Personalised promotions served to guests at the right moment — based on check-in day, time of day, and stay duration.
Sentiment Shield
Auto-detect dissatisfied guests before they check out. Send recovery perks proactively and protect your reviews.
Guest Notifications
Keep guests informed at every step. Email updates when their request is resolved, so they never need to follow up.
Analytics Dashboard
See ticket volumes, response times, and room activity at a glance. Make data-driven decisions effortlessly.
Role-Based Access
Assign granular permissions per staff member and department. Full data isolation per property.
Up and running in minutes
Getting started is simple. Your guests will be submitting requests before your team finishes their morning coffee.
01
Generate a QR code
Create a unique QR code for each room in seconds from your admin dashboard.
02
Guests scan & request
Guests scan the code and instantly access your portal in their preferred language.
03
Staff resolves instantly
Requests become tickets routed to the right team. Guests get notified on completion.
Guest Experience
One QR code. Complete access.
Place a QR code in every room and guests instantly have access to your branded portal. No app downloads, no logins — just scan and go. Codes are tied to specific rooms with check-in and check-out dates for complete security.
- Per-room QR codes with expiry dates
- Guest name personalisation
- Instant branded portal access
- Works on every smartphone
Operations
Tickets that run themselves
Every guest request becomes a structured ticket, automatically routed to the right department. Your team gets real-time notifications, SLA timers, and a clean console to manage everything without chaos.
- Auto-routing by department
- SLA timers & escalation alerts
- Priority queuing
- Full event timeline per ticket
Revenue
Smart Offers that sell themselves
Show personalised promotions to guests at exactly the right moment. A spa offer on their first night, a late-checkout nudge on their last morning — hoteo evaluates conditions in real time and surfaces the most relevant offer automatically.
- Time-based and stay-day targeting
- Emoji-rich visual offer cards on guest home
- Custom CTA links (spa, menu, custom URL)
- Department-aware exclusions
Guest Recovery
Protect your reviews before they happen
Sentiment Shield watches your SLA performance in real time. When a guest's request is taking too long, it auto-sends an apology — and lets your team dispatch a recovery perk (drink voucher, late checkout, breakfast) with one click.
- Auto apology at 80% SLA elapsed
- Recovery perk picker for staff
- Perk history logged on ticket timeline
- Catch dissatisfied guests before checkout
Global Ready
Speak your guests' language
hoteo supports English, Hebrew, and Arabic out of the box — including full right-to-left layout for Hebrew and Arabic users. Configure your default language per property and let guests switch instantly.
- English, Hebrew & Arabic
- Full RTL layout support
- Per-property language defaults
- Guest language preference cookies
The old way vs hoteo
Most hotels still run on phone calls and paper. Here's what changes when you switch.
The old way
- ✕Guests call the front desk for every request
- ✕Staff relay orders by radio or sticky notes
- ✕No record of who did what or when
- ✕Paper menus guests rarely read
- ✕Language barriers cause confusion and delays
- ✕No visibility into response times or team load
- ✕Guest dissatisfaction discovered only in reviews
With hoteo
- Guests tap a QR code from their room — no app needed
- Every request becomes a ticket routed to the right team
- Full audit trail with timestamps and staff activity
- Digital menu with categories — guests order direct to kitchen
- English, Hebrew & Arabic with full RTL support
- Live analytics: response times, volume, SLA performance
- Sentiment Shield catches unhappy guests before checkout
< 5 min
Setup time
3
Languages (EN / HE / AR)
99.9%
Uptime SLA
Free
Demo — no commitment
What hoteliers are saying
Early access partners share their experience with hoteo.
“We cut front-desk call volume by over 60% in the first two weeks. The staff finally have breathing room to actually serve guests instead of answering the same questions all day.”
R
Rina Cohen
Hotel Manager, Tel Aviv Boutique
“The multilingual support is a game-changer. Our Arabic-speaking guests were always struggling with digital tools — now they navigate everything in their own language, right to left.”
K
Khalid Al-Mansouri
Operations Director, Eilat Resort
“Sentiment Shield caught a guest who was clearly frustrated before they left a bad review. We sent a drink voucher, they mentioned it in a glowing 5-star review instead.”
M
Maya Levi
Guest Experience Lead, Dead Sea Hotel
From the blog
Practical guides and industry thinking for modern hoteliers.
Operations4 min read
How to cut front desk interruptions without losing the personal touch
Five practical ways to reduce the volume of routine requests without making guests feel like they're talking to a robot.
ReadTechnology6 min read
Multilingual hospitality: Why your digital tools need full RTL support
Hebrew and Arabic speakers represent a huge share of hotel guests. Is your digital stack ready?
Read30 minutes, no pressure
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