Operations
Tickets that run themselves
Every guest request is automatically turned into a structured ticket and routed to the right team — with SLA timers, priority queuing, and a full timeline of every action taken.
Try it freeInstant notifications
Staff see new requests the moment they arrive. No radio calls, no delays.
SLA timers & escalation
Set response time targets per department. Overdue tickets escalate automatically.
Department routing
Requests for housekeeping go to housekeeping. Maintenance to maintenance. Automatically.
Everything tracked, nothing missed
- Each ticket has a full event timeline — created, assigned, updated, resolved
- Assign tickets to specific staff members or let them self-assign
- Change priority, department, or status with one click
- Staff can comment internally or reply directly to the guest
- Attach photos or files to any ticket
- Guest notified by email when their request is resolved
Give your team a proper system
Replace phone calls and sticky notes with structured tickets. Free 14-day trial.
Get Started Free