Operations
Requests become tickets that run themselves.
Every guest tap becomes a structured ticket, routed to the right department with an SLA timer already running. Your team sees a clean, live queue — not a ringing phone and a stack of sticky notes.
Instant arrival
Staff see new requests the moment guests tap them. No radio calls, no relays, no delay.
Routed automatically
Housekeeping requests reach housekeeping, maintenance reaches maintenance — by template, without a dispatcher.
On a timer
Every department has a response target. Tickets that run long escalate before the guest notices.
The difference between a good shift and a bad one is what happens to a request in its first sixty seconds. hoteo makes those sixty seconds automatic.
Everything tracked, nothing missed.
- A full event timeline on every ticket — created, assigned, updated, resolved
- Assign to a specific staff member, or let the team self-assign
- Priority, department, and status changed in one click
- Internal staff comments and direct guest replies, side by side
- Photos and files attached to any ticket
- The guest is notified the moment their request is resolved
Give your team a proper system.
See a live queue with your own departments in a 30-minute walkthrough.