Blog
Practical guides, industry thinking, and product updates from the hoteo team.
Phone calls and sticky notes have run hotel operations for decades. Here's why the industry is finally moving on — and what QR-based guest portals mean for the modern hotel.
The front desk shouldn't be a call centre. Here are five practical ways to reduce the volume of routine requests without making guests feel like they're talking to a robot.
Hebrew and Arabic are spoken by millions of hotel guests worldwide. If your hotel's digital tools don't support right-to-left layout, you're offering a broken experience to a large share of your guests.
A bad review is already written in a guest's head before they leave. Here's how proactive recovery — not reactive apologies — is becoming the new standard for hospitality teams.
Generic promotions get ignored. Context-aware offers — served based on check-in day, time of day, and guest behaviour — convert. Here's the strategy behind effective hotel upselling.
A disconnected tech stack means manual data entry, missed handoffs, and guests who feel like strangers at check-in. Here's what proper PMS integration actually unlocks.
Most hotels still require guests to call or visit the reception to book a spa slot. Digital in-room booking removes the friction and measurably increases spa revenue.
Without SLA visibility, slow responses become the norm. Here's how structured ticketing with automated escalation creates accountability without micromanagement.
Digitising your room service menu isn't just a tech upgrade — it changes how guests browse, order, and how your kitchen team receives and manages requests.
